Effective Date: August 9, 2025
1) Company & Website
Prime Wellness Living
7901 4th St N, STE 300
St. Petersburg, FL 33702
www.primewellnessliving.com
support@primewellnessliving.com • (813) 922-2328
2) Destinations
- United States only (Domestic)
- No international deliveries at this time.
3) Shipping Costs
- Standard Domestic Shipping: Free on all domestic orders.
- White Glove Delivery (where available): In-home placement, limited assembly, and packaging removal. Any applicable servicing fees are clearly shown at checkout (fees vary by product, location, and carrier).
- No hidden fees: All costs are displayed at checkout.
4) Processing & Transit Times
- Processing: 1–3 business days after payment confirmation.
- Standard Transit: Typically 5–10 business days (carrier and destination dependent).
- White Glove: Requires scheduling; carrier will contact you to set delivery window.
5) Tracking
Once shipped, you’ll receive a confirmation email with tracking details.
6) Delivery Issues & Delays
We are not liable for delays due to weather, carrier constraints, or circumstances beyond our control. If your order is significantly delayed, contact us and we will assist with an update or resolution.
7) Damages or Missing Items
- Inspect packages upon delivery. Note visible damage with the carrier at delivery, and take photos.
- Report damage or missing items to support@primewellnessliving.com within 7 days of delivery with photos and your order number.
8) Contact
Email: support@primewellnessliving.com
Phone: (813) 922-2328
